Tour Leader
Apr. 2003- Present
Act as day-to-day guide, interpreter and manager of the group.
Deal directly with passenger issues and concerns, ensuring that passenger satisfaction is effectively achieved.
Maintain the established travel itinerary as closely as possible, making changes only when necessary.
Make reservations for accommodation, transportation and activities as required.
Assist and accompany travellers during optional activities and
meals.Advise clients on suitable restaurants, additional transport requirements, purchase of souvenirs, etc.
Maintain daily expenditure accounts, retain receipts and keep expenses within the trip budget provided.
Provide a report for each trip in the requested format.
Keep the Leader's notes updated in the standardized format.
Train new Leaders as required, passing on as much trip-related information as possible.
Provide assistance to the regional offices when requested by Managers or by the head office.
Saudi Arabian Airlines-Cairo, Egypt
Ticketing
27 May. 2002 – 30 Mar. 2003
Provide information over the phone,
electronically or in person regarding routes, schedules and faresProcess passenger flight reservations and issue tickets
Prepare boarding passes at airports, check and tag baggage, announce flights and assist passengers who have special needs
Keep accurate customer records
Communicate with flight crew on the ground and using ground to air radio
Coordinate with other airport vendors regarding specific flight information (for example, fuelling and catering services).
Horizon Sharm Resort(*****)
Front Office – Senior Reception
22 Jan. 2002 – 10 May. 2002
Daily incidents to the Front Office Manager / Asst Front Office Manager. Obtain updates from
Assistant Manager / Night Manager on incident updates. Be aware of room availability and monitors room inventory daily. Assign floors / rooms categories for guests according to daily occupancy. Set-up and co-ordinate any required room maintenance with Housekeeping and Engineering. Handle minor guest complaints. Responsible for proper handling of daily cash flow and receipts. Take responsibility for end of shift audit and cash float. Be familiar with all computer breakdown-time and emergency procedure. Keep Front Desk area clean and neat at all times. To carry out any other job functions as assigned by Assistant Manager, Assistant Front Office Manager and Front Office Manager.Beach Al-Batros Resort- Sharm El-Sheikh(*****)
Front Office - Receptionist
22 Jul. 2001- 14 Jan. 2002
Dealing with reservations by phone, e-mail, letter,
fax or face-to-faceChecking guests into and out of the hotel, allocating rooms and handing out keys
Preparing bills and taking payments
Handling foreign exchange
Taking and passing on messages to guests
Dealing with special requests from guests (booking theatre tickets or storing valuables)
Answering questions about facilities in the hotel and the surrounding area
Dealing with complaints or problems.
Grand Azour Resort - Sharm El-Sheikh(*****)
Front Office - Receptionist
11 Jan. 2001 – 03 Jun. 2001
Dealing with reservations by phone, e-mail, letter, fax or face-to-face
Checking guests into and out of the hotel, allocating rooms and handing out keys
Preparing bills and taking payments
Handling foreign exchange
Taking and passing on messages to guests
Dealing with special requests from guests (booking theatre tickets or storing valuables)
Answering questions about facilities in the hotel and the surrounding area
Dealing with complaints or problems.
Falkenshtein Hotel- Germany
(*****)Front Office - Receptionist
11 Oct. 1999- 27 Oct. 1999
Dealing with reservations by phone, e-mail, letter, fax or face-to-face
Checking guests into and out of the hotel, allocating rooms and handing out keys
Preparing bills and taking payments
Handling foreign exchange
Taking and passing on messages to guests
Dealing with special requests from guests (booking theatre tickets or storing valuables)
Answering questions about facilities in the hotel and the surrounding area
Dealing with complaints or problems.
